Once your order has been processed you’ll receive a confirmation message from us to say your order is complete together with your invoice. This means it’s been packed up and is on its way to you. You’ll then get a further email from our shipping partners
Many of our orders are despatched and delivered via Hermes. The tracking and delivery emails will be marked as coming from “Huboo Technologies” (our fulfilment house in Bristol) so if you have any parcel tracking queries or want to divert or have your order re-delivered then we would definitely recommend downloading the Hermes app via Google Play (Android phones) or the Apple App Store.
Here you can set preferences for all your parcel deliveries including your ‘safe place’ and any delivery instructions if you’re not going to be in. You can also choose a neighbour your courier should deliver to (or whether they should avoid any specific neighbours) so it’s super useful. You can also contact them via their website or by using their chatbot called Holly for 24/7 help.
Depending on what delivery service you chose at checkout, please allow up to 5 business days for your delivery to reach you. If you chose the expedited service then please allow at least 2 business days.
If after those times you have still not received your order please do get in contact with us.
