Here you’ll find some useful answers and advice about our products and ensuring you have the very best coffee experience.
How should I dispose of my coffee pods?
As our coffee pods are both compostable AND biodegradable (see below for the difference), you can put your capsules into your council-run food waste collection bin or indeed your standard rubbish bin, safe in the knowledge that within 150 days the pods will have completed disintegrated. You can even put your pods on your home compost pile, but as conditions vary greatly from one compost pile to another it is likely to take longer before it completely disintegrates. Even so, it will improve your compost when it does so is well worth it!
Why the tin and plastic?
It’s a dilemma we’ve had for a long time while developing our products. As they are biodegradable and compostable, the material used to seal the coffee inside the capsules themselves has to be too. Unlike the metal foil found on plastic and Nespresso’s own capsules though, which is of course not a good thing when it comes to the environment, the material on our coffee capsules is permeable so can affect coffee freshness. This is why our capsules come in a hermetically pressure sealed tin for freshness and we recommend you keep them in the tin after opening, to ensure the coffee stays fresh. Amazon themselves also stipulate that the tins need to be shrink-wrapped and labelled for the customer’s convenience, so we have little choice but to obey them sadly.
However, this does not mean we’re resting on our laurels as we are developing alternative methods of packaging our capsules in the near future so keep an eye out for developments.
Are your tins recyclable?
Yes! Our tins are recyclable in the UK and are made from recyclable material too. We also have some great ideas on our blog about how to keep using our tins long after you finish your lovely coffee!
What’s the difference between compostable and biodegradable?!
This can be tricky to get one’s head around, but in short Biodegradable refers to any material that will disintegrate in water, soil or air over time with the help of organisms like bacteria and enzymes. Compostable also refers to a material that breaks down and returns to nature, but it has to turn into something that improves the nutrient levels of the soil – or rather it has to turn into a non-toxic organic material. It also has to do so relatively quickly, at the same rate as the materials with which it is being composted, like food waste, to be classed as compostable.
Getting technical, our capsules are compliant with EN13432 standard, which means they will be “bio-assimilated” by micro-organisms naturally occurring in an industrial compost without any biological additive. Carbon, Hydrogen and Oxygen in our capsules will essentially be biologically transformed into H2O, CO2 and biomass i.e. new micro-organisms.
What is the Swiss Water decaffeinated process
The Swiss Water® Process uses the elements of water, temperature and time to create decaff coffee. In their own words: “Swiss Water® is the innovative craft of using pure water to gently remove caffeine. Our 100% chemical free process decaffeinates coffee in small batches. This means we can remove caffeine from very select amounts of Speciality Coffee. Coffee that is grown and harvested with the utmost care. Coffee that we’re excited to taste. Coffee that once decaffeinated, will still taste every bit as delicious as it did before we got our hands on it!”. What this means is that you are helping minimise the use of industrial chemicals in the coffee decaffeination process, and thanks to our environmentally friendly Decaff capsules you are minimising the waste that goes into landfill or the energy and emissions used to get your used capsules back to Nespresso® for recycling. Not a bad argument to make the switch…
Nespresso® machine Troubleshooting and solutions
Nespresso® give some brief advice on their website that “should help you to solve machines issues yourself at home, but should the problem persist you should visit the Nespresso Club Assistance webpage, then just select your Nespresso® machine model and you can then access Nespresso® instructions guides and videos as well as troubleshooting guides. You should also download the Nespresso maintenance guide for your machine to get specific advice.
Meantime here is a summary from of common issues and solutions from Nespresso’s own website::
- The machine doesn’t switch on: check the power cord and fuses.
- The coffee isn’t warm enough: preheat your cups and descale machine.
- No coffee extraction: clean and descale if necessary.
- Leakage in capsule area: clean the capsule holder and ensure the capsule is inserted correctly.
- No hot water or steam: clean and descale if necessary.
- The milk doesn’t froth: clean the frothing device. We also recommend using semi-skimmed milk.
- No water flow: fill the tank and make sure it is correctly inserted.
Do I need to descale my Nespresso?
Depending on the Nespresso® machine model you own and the water hardness where you live, we’d recommend descaling every 6-12 months. Find the specific Nespresso® machine troubleshooting advice for your model, where you can also see a whole section on descaling your Nespresso® machine. As for a descaler to use, we’d recommend the organic certified Cafetto@Home eco pod/capsule coffee machine cleaner available on Amazon.